Refund Policy

Eligibility for a Full Refund

Customers are eligible for a full refund if the refund is requested within 14 days of the original purchase and the customer has not generated more than 3 AI outputs. This ensures that all users have the opportunity to evaluate our service without a significant investment.

Issues Related to Service Quality or Technical Problems

If our service does not meet your expectations due to technical issues or the quality of the AI-generated content does not align with your needs, we urge you to contact Bitpepper’s customer support immediately. Please reach out within the 14-day window to allow us to address your concerns swiftly.

Process for Handling Quality or Technical Issues

After you contact us, we will review your service usage and the specific issues encountered. Based on this review, Bitpepper reserves the right to issue a partial or full refund at our discretion. This approach ensures that our refund process is fair and considers each customer’s individual experience.

Refunds for Other Reasons

For customers seeking refunds for reasons unrelated to quality or technical issues, such as a change of mind, each case will be evaluated individually. Bitpepper retains full discretion to either grant or deny these refund requests based on the circumstances presented.

How to Request a Refund

To initiate a refund request, please direct your correspondence to Bitpepper’s customer support via email at [email protected]. Include detailed reasons for your refund request along with any relevant documentation or evidence that might support your case. Our team is here to assist you and ensure that your concerns are addressed promptly and effectively.

Commitment to Customer Satisfaction

This policy is designed to balance the need to provide a satisfying experience for our customers with the necessity to prevent abuse of the refund process. Your satisfaction is paramount, and we are committed to upholding the highest standards of service and support.